Managed IT Services

Managed IT Services

We provide 24/7 managed IT services that ensure your systems are always secure, up-to-date, and performing optimally — without the overhead of in-house IT.

Workstation & Endpoint Management

• Remote monitoring and maintenance of desktops, laptops, and mobile devices
• Patch management and OS updates
• Antivirus/EDR deployment and management
• Asset tracking and device lifecycle management

Network Infrastructure Management

• Switch, router, and firewall management
• Network performance monitoring (latency, bandwidth, outages)
• Wi-Fi management, guest access, and traffic control
• VLAN configuration and network segmentation

Security Management

• 24/7 threat detection and response (SOC/SIEM integration)
• Firewall, IDS/IPS, and VPN management
• Endpoint protection (EDR/XDR)
• Security audits and policy enforcement
• Email security (anti-phishing, spam filtering)

Cloud Services Management

• Office 365, Google Workspace, and email support
• Cloud resource monitoring (AWS, Azure, GCP)
• Backup and disaster recovery management
• Secure file sharing and access control

Server & Application Management

• On-premises and cloud server maintenance
• Application server management
• Regular backups, patching, and performance checks
• Application-level security and configuration

Helpdesk & End-User Support

• Dedicated ticketing system (email/portal/chat)
• Remote desktop support and troubleshooting
• SLA-backed response and resolution times
• User onboarding/offboarding

Backup & Disaster Recovery (BDR)

• Automated daily backups (cloud/local/hybrid)
• Backup integrity checks
• Full disaster recovery planning and simulations
• Rapid data restoration support

IT Compliance & Reporting

• Monthly health reports on systems and performance
• Compliance alignment (ISO, HIPAA, PCI-DSS)
• Audit logs and documentation
• Policy and procedure reviews